PLEASE ORDER BY 13:00 FOR SAME WORKING DAY DISPATCH
We offer a number of delivery options and will always look to introduce additional services as they become available.
We offer standard 2-3 day delivery on all orders but also offer the following additional options:Timed AM
Any Time Next Day
Any Time Saturday
You will always receive a tracking number by text from our courier, typically ParcelForce but on occasions, other carriers may be used.
DO YOU DELIVER ON A SATURDAY?
Yes, a Saturday delivery is available. Just select this option at check out.
WHAT DO I NEED TO RECEIVE DELIVERY?
All orders will also require a signature at the time of delivery.
IS MY ORDER TRACKED?
Yes, you will receive a tracking number by text from our courier, typically ParcelForce but on occasions, we may other carriers. We will notify which courier we have used.
CAN YOU DO SAME DAY DELIVERY?
WHAT HAPPENS IF I MISS MY DELIVERY?
The driver will leave a card to advise you of your next steps. If you do not make contact within 7 days your order will be returned to Harry Mason Limited. If you wish to have the order resent from Masons it will incur an additional delivery fee of £9.95
I THINK I HAVE MISSED DELIVERY BUT THE DRIVER DIDN'T LEAVE A CARD?
Contact customer services on firstname.lastname@example.org with your tracking details or order number
If you have a problem with a perishable product, we ask you to place it in a watertight bin bag and put it to one side. We will advise you what to do with it when we speak with you. Please see our Returns Page for further information.
WHERE IS MY ORDER?
You will have been sent an order confirmation at the time of order, if you log into your account you will be able to look at the status of your order and obtain a shipping reference.