Delivery
Free Delivery Over £100 (UK)
We offer standard 2-3 day delivery on all orders. We recommend placing your order before 12pm (Mon-Thurs) if you would like it to be dispatched the same day (Stock Depending)
We offer a number of delivery options and will always look to introduce additional services as they become available. We are currently shipping orders using Parcelforce and Royal Mail with both 1st class and 2nd class services (mainland UK). 1st class services normally take between 1-3 days, 2nd class services are currently taking between 3-7 days. The following options are also available, please do get in touch if you would prefer any of the following options and for accurate quotes, please note that these options only apply Mon-Thurs.
For international orders - please get in touch for an accurate quote and please provide details of what you would like to order and your full delivery address.
Express AM (before 12pm)
Express 10 (before 10am)
Express 9 (before 9am)
WHAT DO I NEED TO RECEIVE DELIVERY?
All orders will also require a signature at the time of delivery. You will also operate the Challenge 25 scheme with our couriers. If the driver believes you are under 25 you will be asked to provide ID. If you do not have a suitable ID, the driver will not be able to leave your delivery and they will return it to us.
IS MY ORDER TRACKED?
Only if your order is sent via Parcelforce or Royal Mail 1st class, for international order, we may other carriers. We will notify which courier we have used.
All orders will also require a signature at the time of delivery. If your order contains alcohol you will also operate the Challenge 25 scheme with our couriers. If the driver believes you are under 25 you will be asked to provide ID. If you do not have ID, the driver will not be able to leave your delivery and they will return it to us.
WHAT HAPPENS IF I MISS MY DELIVERY?
The driver will leave a card to advise you that they have attempted delivery and they will either attempt delivery again the next working day, or take it to a local post office for collection. Delivery will be attempted a further 2 times and if delivery is still not possible, your order will taken to a local parcelshop for you to collect, the driver should leave a card explaining this. If your order has not been collected within a certain time frame then the parcel will be returned to us. If you would like a re-delivery then you will be asked to pay to have your order redelivered. If you no longer want your order, you will receive a refund once we have received te goods back, delivery costs will not be refunded.
I THINK I HAVE MISSED DELIVERY BUT THE DRIVER DIDN'T LEAVE A CARD?
Contact customer services on info@harrymason.co.uk with your tracking details or order number.
WHAT HAPPENS IF MY PARCEL IS DAMAGED ON DELIVERY?
When we send your items to you, we check that the items are in perfect condition. Sometimes, unfortunately, things do happen in transit. In the unfortunate event of a problem please send a picture to info@harrymason.co.uk and our customer service team will contact you. Please do not dispose of the goods in case we need further proof from you.
If you have a problem with a perishable product, we ask you to place it in a watertight bin bag and put it to one side. We will advise you what to do with it when we speak with you.
WHERE IS MY ORDER?
You will have been sent an order confirmation at the time of order, if you log into your account you will be able to look at the status of your order and obtain a shipping reference. Your shipping reference will also be shown on the ship note that was sent to you when/if your order was dispatched. If you have not received a ship note or confirmaiton of dispatch, then get in touch and we will be able to provide you with your order status.
CAN I LEAVE MY DELIVERY WITH A NEIGHBOUR OR IN A SAFE PLACE?
Unfortunately, due to proof of age checks our courier companies are not able to leave our products in a safe place or with a neighbour. We know this is not the most convenient option, but you can have your delivery sent to your place of work within the UK.